Question 1

How long does shipping take?

Accepted Answer

Delivery within Riyadh takes 24 hours. Deliveries to other cities across Saudi Arabia take 3-7 business days.

Question 2

Is shipping free?

Accepted Answer

Yes — shipping is free on all orders.

Question 3

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order in your account dashboard.

Question 4

What is your exchange policy?

Accepted Answer

Returns are not available. In Riyadh, you can exchange an item for a different size within 24 hours of receiving it. Outside Riyadh, items can be exchanged within 24 hours for a piece from our Instant Delivery section. Items must be new, unused, scent-free and in their original packaging, and the exchange fee is 70 SAR.

Question 5

How do I request an exchange?

Accepted Answer

Email us at Divagoboutique@gmail.com within 24 hours of receiving your order, with your order number and the reason for the exchange, and we'll arrange it.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Apple Pay, Mada, Tamara (Buy Now Pay Later), and Tabby (split into 4 payments). All transactions are secured with 256-bit SSL encryption.

Question 7

How does Tamara work?

Accepted Answer

Tamara allows you to split your purchase into 3 equal monthly payments, interest-free. Simply select Tamara at checkout and complete the quick verification.

Question 8

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard encryption and never store your full card details. All payments are processed through secure, PCI-compliant payment gateways.

Question 9

How do I find my size?

Accepted Answer

Each product page includes a size guide with detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit in our evening gowns.

Question 10

Are your products authentic?

Accepted Answer

Yes, every piece at Divago Boutique is 100% authentic. We work directly with designers and authorized distributors. We provide authenticity guarantees with every purchase.

Frequently Asked Questions

Orders & Shipping

Returns & Exchanges

Payments

Products & Sizing

Still have questions?